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Builder left bad work or walked off the job?. The law of England and Wales, in plain English.

The law, in plain English

Under the Consumer Rights Act 2015, work done for a consumer must be carried out with reasonable care and skill, and materials must be of satisfactory quality. Faulty or unfinished work gives you the right to require repeat performance, or a price reduction where that is impossible or has failed. Independent evidence of the defects, like another trader's quote or a surveyor's note, carries real weight.

How it usually goes

  1. Document everything: photographs, the agreement, payments, and a repair quote from another trader.
  2. A formal letter sets out the defects and what you require: repair or money back, with a deadline.
  3. No fix: a county court claim, usually small claims track up to £10,000.

What it costs

Letter before action £180 plus VAT · claim from £450 plus VAT (illustrative).

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Any hour. Plain answers, a fixed quote in writing, and a named solicitor by 9:00.

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