Things you bought: goods, services, cars, holidays and travel. Kestrel’s AI legal assistant helps you gather the facts for a scoped review.
Kestrel is preparing for SRA authorisation. These pages are reference guides. Our proposed pilot covers routine commercial contracts and business letters; future work will require written engagement and an appropriately qualified reviewer.
Goods must be of satisfactory quality, fit for purpose and as described.
Read the guide →Used car turned out to be a lemon?Buy from a dealer and the Consumer Rights Act applies in full: the car must be of satisfactory quality for its age, mileage and price.
Read the guide →Builder left the job half-done or done badly?Building work must be carried out with reasonable care and skill, in reasonable time, and at a reasonable price where none was fixed.
Read the guide →Paid for services never delivered?A paid-for service must be delivered with reasonable care and skill and within a reasonable time.
Read the guide →Holiday cancelled or nothing like the brochure?Book a package and the organiser is legally responsible for the whole holiday: flights, hotel, transfers, the lot.
Read the guide →Flight delayed or cancelled?Arrive three or more hours late at your destination on a UK or UK-departing flight and fixed compensation applies: £220, £350 or £520 by flight distance, per passenger, unless the airline proves extraordinary circumstances such as severe weather.
Read the guide →Unfair parking charge landed on the doormat?Two different beasts share the windscreen.
Read the guide →Talk through the issue with Kestrel’s AI assistant and prepare a request for review. Scope, fees and lawyer availability are confirmed separately.
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