Terms and conditions

1. Website and account use

The website introduces the proposed service and provides a fictional demonstration. You can explore without buying a subscription. Use invented names, companies, documents and case details in the public demo. Its simulated account acknowledgements, reviews and acceptance records demonstrate the workflow.

When private registration is enabled, an authorised business representative will create an account using their name, email and company details, accept the account-use conditions and acknowledge the privacy notice. Further onboarding collects company information, legal needs, contacts and authority to submit. Save, submit and team review are separate steps. Staff may ask for changes.

Account creation, an invitation, a saved draft, a submitted application and a matter reference each record a stage in the process. A legal engagement requires the separate written acceptance described below. Registration currently has no automated email-ownership verification. Information and authority need independent checks before the firm relies on them.

Keep your password and invitation link confidential, use your own account and tell your verified firm contact promptly about suspected misuse. Supply accurate information, respect other users, and upload material you have authority to share. Access controls, storage limits and usage limits protect availability. Access may be restricted for security, unlawful use or misuse, with notice where feasible. Restriction must take account of accepted live matters and any professional duties.

2. Accepting legal work

Before live work begins, the firm will identify the contracting provider and client, verify the person giving instructions, complete conflict and applicable identity checks, assess its competence and capacity, and confirm the regulatory permissions required for the work. The named business in the engagement will be the client. Advice for its directors, employees, shareholders or another group company needs an express agreement.

A written engagement will identify the responsible lawyer and supervisor, accepted scope, exclusions, deliverables, dates, fees, billing terms, complaints contacts and applicable client protections. The client must accept the specific engagement revision issued by the firm. The firm will confirm acceptance after those checks and agreement of the terms. A revised engagement needs fresh client acceptance before the staff acceptance step. An internal status change supports the record and cannot replace the actual checks or written agreement.

The proposed pilot concerns routine business contracts and correspondence under the law of England and Wales. Court proceedings, advocacy, filing or serving documents, contentious negotiations, transactions, tax advice, foreign-law advice and other specialist work require a separate assessment and express scope. Reserved legal activities require the relevant authorisation or entitlement.

Tell the firm about every known deadline at first contact. Responsibility for a legal deadline or an external action starts only when expressly accepted. An AI conversation, inbox receipt or dashboard target does not extend a statutory or contractual time limit. Urgent requests may need another provider able to accept them in time.

3. Proposed pilot and price

The proposed Kestrel Business pilot is £995 per month plus applicable VAT for one company, for an initial three months. The proposed three-month fee is £2,985 plus applicable VAT. If VAT is chargeable at 20%, those totals would be £1,194 per month and £3,582 for three months. VAT status and the total payable will be confirmed in the engagement.

• The proposal includes the Legal Centre, self-service standard agreement drafts, three standard legal tasks per month and one 30-minute lawyer consultation per month.
• A standard task is a routine customer or supplier contract review up to ten pages or 5,000 words, whichever limit is reached first, or a routine business letter up to two pages. One follow-up revision within the agreed scope is included.
• One standard task is worked on at a time. An allowance month runs from the agreed pilot start date to the corresponding date in the next month. Unused tasks and consultation time expire at the end of that month. An accepted task continues to its agreed deliverable.
• The proposed acknowledgement target is two business days, meaning Monday to Friday excluding bank holidays in England and Wales. The lawyer will agree a completion date after checking the scope, documents and urgency. A dashboard timer is a workflow aid.
• Unlimited drafting refers to self-service use of the standard document library within reasonable storage and abuse controls. Human review uses the agreed task allowance or a separate fee.
• Additional work, material scope changes and external costs require a scope and price agreed before commitment. Any disbursements and tax will be identified separately.

The engagement will confirm the start date, invoice dates, payment deadline and how disputed invoices are handled. Manual invoice and payment records are available in the workspace. The application currently collects no online payments and sends no invoices by email. Exploring the demo, registering an account or submitting onboarding creates no pilot charge.

4. Ending the pilot or instructions

The proposed three-month commitment begins only under an accepted paid engagement. Renewal beyond that period requires agreement. The engagement will explain any notice period, the treatment of completed and unfinished work, any committed third-party costs, and any refund or credit for unused prepaid services. These financial consequences must be clear before acceptance.

A client may ask the firm to stop work or transfer a matter at any time. The firm will confirm the work and costs incurred, immediate deadlines, the handover arrangements and any continuing duties. Any early-termination charge must be expressly agreed and lawful. This draft imposes no automatic forfeiture of prepaid fees.

The firm may need to decline or cease work because of a conflict, lack of authority, unlawful instructions, inability to act competently, or another justified professional reason. For an accepted matter it must consider reasonable notice, client interests, file transfer and applicable duties. Mandatory cancellation, refund and other statutory rights remain unaffected. Any consumer engagement would need terms appropriate to that client and method of contracting.

5. AI assistance and human review

Kestrel’s AI assistant gathers facts, asks questions, organises documents and messages, and prepares drafts and summaries. The proposed service uses an employed legal team to review accepted work. A responsible lawyer must check the substance and approve the final version within the agreed scope.

AI output can contain factual or legal errors. Check names, dates, figures and summaries against the source material. Self-service templates, AI briefs and draft correspondence remain unreviewed until the recorded review of that exact revision. A later change needs its own review. Software approval labels in the public demo are simulated.

When you choose AI document reading, the selected file or its text is sent to OpenAI. Live voice uses OpenAI’s real-time service; availability and usage controls apply. Access to the AI assistant does not promise a lawyer’s immediate availability. Using AI does not remove the firm’s responsibilities for accepted legal work.

6. Documents, versions and publication

Select a template suited to the transaction and jurisdiction and check the information you enter. The initial standard library covers a limited set of business agreements. It cannot cover every transaction or replace assessment of the facts. Saved documents record their template version and review status.

A review date records a past review. Changes in the law, your business or the document may require a new assessment. The current system records versions, review and publication; it does not automatically monitor every legal change or guarantee that every published policy remains current.

Your public Legal Centre can publish a selected version of your terms or policies after the recorded review and publication steps. Confirm the authority to publish, wording, effective date and intended audience. Publication makes that version visible to visitors. Keep confidential case material and personal data in the private workspace.

A visitor’s request or complaint through a company’s Legal Centre enters that company’s workflow. Kestrel may represent the company under its engagement. The visitor should share information on that basis. Submitting a complaint does not create a lawyer-client relationship with the visitor or settle the complaint.

7. Instructions and confidentiality

Give complete and accurate information, identify the people authorised to instruct the firm and notify it promptly of changes or deadlines. The lawyer may ask for source documents or clarification and will explain material limitations caused by missing information. Sending correspondence, making admissions, settling a dispute or committing money requires the relevant authority and accepted scope.

The proposed service must protect confidential client information, limit access to authorised staff and providers, and make any disclosure required by law or professional obligations through the applicable process. Legal privilege depends on the facts and law. A software account alone does not establish it.

Supplier use, any overseas staff access, security, retention and data-protection responsibilities must be agreed and verified before real confidential material is accepted. The privacy notice describes the current system and the outstanding provider information. Existing owners retain rights in uploaded material. You grant the permissions needed to process your instructions and any publication you authorise. The engagement will state permitted use of final deliverables and any third-party licence conditions.

8. Responsibility and liability

The proposed firm will owe the duties applicable to its accepted engagement, including reasonable care and skill. Outcomes depend on the facts, evidence, law and actions of others. Scope and responsibility must be clear in the engagement.

This draft contains no monetary liability cap. Any future limitation must be lawful, transparent, suitable for the engagement and consistent with applicable professional and insurance requirements. Nothing in these terms excludes liability that cannot lawfully be excluded, including fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Mandatory statutory rights and applicable complaint or redress rights remain available.

General guides and demonstration outputs provide information about a workflow. Obtain advice on the relevant facts before relying on them for a transaction, dispute or deadline. Third parties may rely on a final deliverable only where its terms or an express agreement permit.

9. Complaints and concerns

The complaints page sets out the proposed free process, service standards and external routes. A named handler and monitored email and postal contact must be supplied before live onboarding. Concerns about Kestrel’s service, privacy concerns and complaints against a client company follow different routes explained there.

An accepted engagement will explain any applicable Legal Ombudsman rights and rights concerning a bill. This website does not establish regulatory coverage for the demonstration.

10. Changes and applicable law

The version at the top identifies these account-use conditions and proposed terms. Account acceptance and privacy acknowledgement are recorded against a version. Material changes require clear notice and, where needed, agreement. A website update alone cannot change an accepted fee, scope or approved document.

The intended law for a business engagement is the law of England and Wales, subject to agreement and mandatory legal rights. The engagement will specify jurisdiction. Any mandatory rights to use another court remain available. Matter-specific written terms take priority for that matter where they expressly vary these proposals.